This document sets out how we collect, use and disclose personal information. It replaces any previous privacy information included in insurance documentation you may have received. Further details can be found in our Privacy Policy at www.agl.com.la.
At Assurances General Laos (AGL), we prioritize the protection of your personal information. We handle it responsibly and in accordance with the laws of the Lao People's Democratic Republic , including the Law on Telecommunications, and our internal AGL Privacy and Data Protection Policies.
How We Collect Your Personal Information
We generally collect personal information directly from you or your authorized representatives. We may also collect it from:
• Our agents and service providers
• Other insurers and insurance reference bureaus
• Individuals involved in claims (such as witnesses, third parties, and medical practitioners)
• Law enforcement, regulatory or dispute resolution bodies
• Marketing databases and publicly available sources
Why We Collect Your Personal Information
We collect personal data to:
• Offer and administer insurance products and services
• Process and settle claims
• Offer products and services of AGL or its authorized partners that may interest you
• Conduct market or customer research to improve our offerings
If you prefer not to receive product or service offers, you can opt out at any time by calling 1457 or +856 21 21 5903 (Mon–Fri, 8am–5pm) or by visiting the Privacy section on our website.
Who We Disclose Your Personal Information With
Your information may be shared with:
• Insurance intermediaries, reinsurers, and related service providers
• Individuals and organizations involved in delivering insurance services
• Government bodies or regulators, where required by law
Disclosure Overseas
Personal information may be disclosed to overseas service providers where necessary for operational support, in compliance with Lao data protection laws. AGL ensures that appropriate data security measures are applied to any international transfers.
Your consent
By providing us with personal information, you consent to its collection, use, and disclosure as described above. You may withdraw your consent at any time by contacting us as detailed below.
Contact:
Ms. Annie Pantalacci
Compliance Manager, Legal & Compliance Department
33 Lane Xang Avenue, AGL Building
P. O. Box 4223 Vientiane Capital, Lao PDR.
Tel 1457 or +856 21 21 5903
Email: annie@agl.com.la
